Estimates and Changes
- Our estimates are based on a complete understanding of your requirements and agreed timeline.
- Any changes, including minor improvements, may incur additional costs.
- Please confirm and specify all requirements during our face-to-face meeting.
Agreement Acceptance
- By accepting our quotation, you agree to Digitizer Sol policies and terms.
- Acceptance can be indicated orally, via email, by paying the initiation fee, or by signing the quote.
Client Responsibilities
- Ensure all necessary requirements are clearly included in quotations.
- Provide timely, clear guidelines and specific information.
- Without prompt details, we will proceed based on our understanding and provide revised quotes if needed.
- Any significant discrepancies or ambiguities in later stages may incur additional costs.
- Communicate any specific task nuances in advance for accurate cost proposals.
- We rely on complete information at quotation time and are not responsible for discrepancies caused by unclear requirements.
Project Execution
- Each task has a fixed number of hours; minor changes can be accommodated within this timeframe.
- We will complete projects/changes within the specified time, with reasonable allowances for feature alterations.
- Disruptions from the client’s end may cause project postponement and additional expenses.
- Refunds or credits are only provided at our discretion or as required by applicable laws.
Bug Fixes and Changes
- Bugs discovered during or immediately after development won’t incur additional charges.
- Rework on initially completed tasks or layout changes after acknowledgment will require extra fees.
- Changes requested during development or after Go-Live approval will incur additional costs.
- We are not liable for disruptions caused by modifying the proposed project.
Content and Testing
- All website content must be provided within the project’s first two weeks.
- Delays beyond a reasonable timeframe may result in additional charges.
- We test webpages on PCs using Internet Explorer, Firefox, Chrome, and Safari.
- For other browser testing requirements, please inform us in advance.
- iPhones and iPads are used for responsive compatibility testing; testing on other devices requires prior notice.
Hosting and Technical Considerations
- For websites not hosted on a Synapse server, extra hours due to network issues will be charged separately.
- Projects on hold for over two months incur $99/week in administrative costs and may require revised estimates.
- Prior notice is required for putting a project on hold.
Intellectual Property and Licensing
- Our software codes (excluding open-source) are protected by copyright.
- Codes can be transferred for use at an additional cost once all previous payments are settled.
- Reselling or duplicating codes is not permitted.
- Digitizer Sol owns the copyrights to all codes written for clients.
- Clients receive a license for exclusive use of custom-made software as part of the hosting fee.
- This license cannot be transferred to external hosts.
Third-Party Elements
- The website/application is designed for commercial-grade internet usage.
- Constraints of third-party elements are beyond our control.
- Costs for third-party elements are not included in our estimates.
- Digitizer Sol is not liable for issues related to third-party software.
- Clients are responsible for keeping all elements and third-party software updated.
- Changes in third-party vendor rules may affect our services.
Domain and Hosting
- Domain registration, renewal, and related charges are not included unless specified.
- Hosting fees are not included in the quotation but can be provided separately.
- Clients managing their web host should contact us to ensure compatibility before finalizing.
- We are not responsible for disruptions caused by hosting company actions.
Testing and Deployment
- We typically test internet sites on servers or domains hosted by us.
- Direct third-party connections to test servers and websites are not allowed.
- After full payment, the webpage can be transferred to a designated third-party server.
Rights and Communication
- Upon full payment, Digitizer Sol grants clients permission to use visuals, writings, and photos in the published webpage.
- Intellectual property rights related to the website’s creation remain excluded from this permission.
- All communications will be via email; clients must provide current email addresses.
